Join our team.
Contrivian is a people-first company. We believe in creating exceptional experiences for our customers, partners, and teammates. We believe in working with people we want to work with, and taking excellent care of them with a range of industry-leading benefits.
Please contact us for more information or to inquire about an opening!
Available Positions
Sales and Business Development
The Enterprise Sales Executive develops relationships with prospective enterprise businesses to gain strategic positioning with key decision makers to secure new customers. The Enterprise Sales Executive is responsible for the implementation of strategic plans, working with sales leadership to leverage our technologies services. The Enterprise Sales Executive is expected to meet monthly, quarterly, and annual sales goals set by the leadership team.
Responsibilities:
- Generate sales revenue by promoting Contrivian solutions and services to targeted prospects and leveraging personal networks, direct calling, email, and other contact efforts
- Hunting new business from a pre-identified portfolio of prospective new logos within multisite global businesses
- Lead all stages of the sales cycle as needed to support the conversion of opportunity to sale
- Maintain comprehensive knowledge of Contrivian products, solutions, and technologies
- Collaborate with internal resources which include an extended team of technical subject matter experts and product resources; work cross-functionally to deliver customer-centric solutions.
- Utilize consultative selling techniques
Requirements:
- Must reside in US (west region)
- New logo hunter with 5+ years enterprise sales experience, selling across multiple verticals
- Hunting new logos
- Experience selling multisite global deals
- Solution selling
- Telecommunications, MSP, or relevant technical experience is required
- Strong leadership/team skills with proven track record in executing sales processes and coordinating among internal and external stakeholders
- Demonstrated success in consistently meeting or exceeding a monthly sales quota
The Enterprise Sales Executive develops relationships with prospective enterprise businesses to gain strategic positioning with key decision makers to secure new customers. The Enterprise Sales Executive is responsible for the implementation of strategic plans, working with sales leadership to leverage our technologies services. The Enterprise Sales Executive is expected to meet monthly, quarterly, and annual sales goals set by the leadership team.
Responsibilities:
- Generate sales revenue by promoting Contrivian solutions and services to targeted prospects and leveraging personal networks, direct calling, email, and other contact efforts
- Hunting new business from a pre-identified portfolio of prospective new logos within multisite global businesses
- Lead all stages of the sales cycle as needed to support the conversion of opportunity to sale
- Maintain comprehensive knowledge of Contrivian products, solutions, and technologies
- Collaborate with internal resources which include an extended team of technical subject matter experts and product resources; work cross-functionally to deliver customer-centric solutions.
- Utilize consultative selling techniques
Requirements:
- Must reside in US (west region)
- New logo hunter with 5+ years enterprise sales experience, selling across multiple verticals
- Hunting new logos
- Experience selling multisite global deals
- Solution selling
- Telecommunications, MSP, or relevant technical experience is required
- Strong leadership/team skills with proven track record in executing sales processes and coordinating among internal and external stakeholders
- Demonstrated success in consistently meeting or exceeding a monthly sales quota
The Solutions Architect is an integral part of the Sales team, providing technical leadership and support throughout the sales process and customer lifecycle, both customer-facing and internally with Contrivian’s delivery, operations, engineering, and support organizations. Solutions Architects provide support to Account Representatives, Account Managers, Account Directors, and/or Channel Managers.
Responsibilities:
- Meets with customers and prospects, face-to-face or remotely as required
- Expertly describes and demonstrates Contrivian’s products, services, and capabilities
- Discovers and identifies customer needs and requirements by leading interactive sessions with customers
- Collaboratively designs product and/or services solutions satisfying customer needs and requirements
- Creates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parameters
- Works with other sales support roles to ensure solutions are quoted and ordered correctly and accurately
- Provides technical support throughout customer lifecycle, including change orders, renewals, upgrades/refreshes, periodic business reviews, etc.
- Authors technical responses to RFIs/RFPs
- Provides training and technical support to Sales associates
- Conveys key marketplace learnings to Product Management
- Evangelizes Contrivian at marketing events and trade shows
- Maintains industry and product-specific knowledge through self-learning, vendor certifications, and internal collaborations with Product Management and Engineering
Requirements:
- Must reside in US (non-region specific)
- Strong technical understanding of data networking architectures, standards, protocols, and equipment, including:
- Optical DWDM, Ethernet, and TCP/IP
- IP LANs, including Ethernet switching, VLANs, subnetting, and Layer 3 switching
- IP WANs, including point-to-point and point-to-multi-point Ethernet, VPLS, MPLS (private IP-VPN), Internet-based VPN, and SD-WAN
- Public Internet, autonomous systems, IP transit, and peering
- Routing protocols, including OSPF, EIGRP, and BGP
- Network security, including NAT, firewalls, IDS/IPS, application layer proxies, and content filtering
- Experience sizing and configuring commonly used CPE, including Cisco switches and routers
- General understanding of modern hybrid IT architectures, private/public cloud computing and storage, server, and network function virtualization, SDN, IaaS, PaaS, and SaaS
- Excellent written and verbal communications skills
- Comfortable presenting to small and large groups
- Exceptional analytical skills and attention to detail
- Ability to work independently on numerous activities and prioritize them properly while meeting deadlines
- Must be able to thrive in a constantly changing environment
- A minimum of 5 years of professional experience in Telecommunications and/or IT
- A minimum of 2 years of experience in Sales / Solutions Architecting
The Enterprise Sales Executive develops relationships with prospective enterprise businesses to gain strategic positioning with key decision makers to secure new customers. The Enterprise Sales Executive is responsible for the implementation of strategic plans, working with sales leadership to leverage our technologies services. The Enterprise Sales Executive is expected to meet monthly, quarterly, and annual sales goals set by the leadership team.
Responsibilities:
- Generate sales revenue by promoting Contrivian solutions and services to targeted prospects and leveraging personal networks, direct calling, email, and other contact efforts
- Hunting new business from a pre-identified portfolio of prospective new logos within multisite global businesses
- Lead all stages of the sales cycle as needed to support the conversion of opportunity to sale
- Maintain comprehensive knowledge of Contrivian products, solutions, and technologies
- Collaborate with internal resources which include an extended team of technical subject matter experts and product resources; work cross-functionally to deliver customer-centric solutions.
- Utilize consultative selling techniques
Requirements:
- Must reside in UK (west Europe region)
- New logo hunter with 5+ years enterprise sales experience, selling across multiple verticals
- Hunting new logos
- Experience selling multisite global deals
- Solution selling
- Telecommunications, MSP, or relevant technical experience is required
- Strong leadership/team skills with proven track record in executing sales processes and coordinating among internal and external stakeholders
- Demonstrated success in consistently meeting or exceeding a monthly sales quota
The Channel Manager responsibilities will involve collaborating with both potential and current channel partners to enhance sales performance. The national focus is on recruiting and onboarding the strategic service provider partners. You will be tasked with collaborating on a comprehensive strategy, guiding the implementation, and actively pursuing the designated sales quota.
Responsibilities:
- Manages channel portfolio effectively to avoid potential conflicts with other sales team members. You will take a leading role in the strategic development of the sales structure as well as the tactical delivery of sales to meet sales targets.
- Efficiently identifies the appropriate Sales Executive to close sales leads that referral agents generate (when applicable)
- Expected to meet monthly sales quota(s) through agent sales channels.
- Provides regular reports to leadership regarding weekly sales forecasting and the success of the agent channel program (Microsoft CRM).
- Implements channel programs and policies as directed by leadership.
- Regularly meets with agents to align goals between the Company and the agent and establish plans of action for the agent to achieve those goals.
- Responsible for interfacing with agents for the purpose of improving the business relationship and achieving the budgeted sales volumes.
- Monitors key sales operational tactics and metrics.
- Liaison for agents regarding all questions or concerns and assists them with opportunities by providing support, pricing, proposals, and order entry.
- Work with leadership to develop promotions to drive business.
- Provides marketing materials and messages to agents and ensures that agent actions include and correspond with the Company’s marketing materials and messages.
- Keeps up to date on technology trends and updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Requirements:
- Must reside in US (non-region specific)
- Minimum of 3+ years of Channel Sales experience within the Telecommunications industry.
- Knowledge of Contrivian’s services and solutions.
- Expertise in how to create a funnel with telecom solutions for indirect agents.
- Excellent interpersonal, managerial, leadership, presentation, and collaborative skills to work effectively with teams and leadership throughout the organization.
- Strong time management skills with the ability to be proactive and ensure the timely status of multiple projects.
- Ability to be innovative and think outside the box.
- Must have initiative and be capable of working independently as well as within a team.
Engineering and Operations
The Service Desk & Tier 1 Engineer will provide first line technical support to Contrivian’s customers.
Responsibilities:
- Logging all relevant incident/service request details, allocating categorization and prioritization codes.
- Providing first-line investigation and diagnosis using approved tools, systems and procedures.
- Resolving/fulfilling incidents/service requests that are in scope.
- Technical Escalations – escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
- Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
- Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
- Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
- Keeping clients informed of progress.
- Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
- Closing all resolved/fulfilled incidents/requests and other queries.
- Communication with clients – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
- Ensure the Configuration Management System (CMS) is maintained/updated.
- Maintain an exceptional level of client service during any engagements with Clients/3rd Parties/Internal Teams.
- Ensure communication at all times is clear, concise, meaningful, professional and efficient.
- Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve.
- Identify need for Problem Management for reoccurring Incidents/Events.
- Understanding of and familiarity with Clients’ services and solutions.
- Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
- Actively participate as required in meetings (client, 3rd party, internal).
- Conducting client satisfaction call backs/surveys as agreed.
Requirements:
- Must reside in US
- Understanding of Cisco/Juniper hardware/software – routers/switches.
- Knowledge and understanding of TCP/IP (OSI) model and routing protocols.
- Understanding the basic functions of the following protocols: DNS, DHCP, IPv4, TCP/UDP, VPN, VLANs.
- Experience with Cisco/Juniper OS on CLI using show commands to troubleshoot issues.
- Knowledge and understanding of different types of common WAN connections.
- Knowledge and understanding of Transmission networks and technologies.
The Design Engineer works with our operations engineering team and Solution Architects to successfully deploy bespoke solutions for Contrivian’s customers.
Responsibilities:
- Network design and deployment of multi-platform solutions for managed service clients
- Technical lead during project planning, management and implementation of client solutions (Pilot & POC deployments).
- Participate in project calls with clients to review and capture low level design requirements
- Directly interface with clients and project management teams supporting solution development and implementation.
- Act as a technical point of contact, within the Managed Services Team for Service Delivery Engineering, Operations, Product and Project Management.
- Technical escalation during project deployment.
- Assist in the identification and resolution of data or voice connectivity issues during project deployment.
- Interact with additional Engineering teams on network augments, improvements and other technical driven initiatives.
- Template creation of new hardware introduce to our managed equipment portfolio
Requirements:
- Must reside in US
- Develop design solutions (physical and logical) that follow engineering best practices
- Demonstrated knowledge of Juniper, Cisco, Fortinet and Palo Alto design concepts, implementation and support
- Multi-platform design, implementation and support experience
- Demonstrated expertise with data, security and voice services
- Has a working knowledge of routing, switching & security protocols with hands on experience implementing such technologies
- Multi-protocol data network support experience with a strong knowledge of routing and switching
- Experience supporting a client’s complete network deployment lifecycle
- Demonstrated ability to perform service testing (iPerf, RFC2544, Y.1564 & RFC6349)
- Operative knowledge of the ensuing communication technologies:
- VPN technologies (SD-WAN, MPLS, IPSec, GRE, TLS)
- SDN and NFV technologies
- Wireless Technologies (802.11)
- LTE/3/4/5G Technologies
- Broadband
- Must have fundamental understanding of project management principles
- Must have customer-oriented disposition
- Must have excellent written, interpersonal and presentation skills
24×7 Shift Manager will be part of a shift that ensures we provide 24×7 global support and response times for our connectivity based services and applications as well as similar tasks related to Contrivian’s service portfolio.
Responsibilities:
Lead a team of up to 10 engineers; act as support for complex and escalated case
Escalation point of contact for the Contrivian customer base in case of incidents, requests or other information that is required by a customer
Track team performance, prepare quality checks, create work reports, provide feedback to team members
Provide training to new starters and when needed
Support the team in the day-to-day work as needed. Able to receive, log & handle incoming calls, emails, portal requests and instant chat requests within SLA/KPI targets
Able to provide a First Time Fix (FTF) of between 80-85% in cases handled
Manage customer communication professionally, efficiently and with excellent communication skills and set realistic and achievable resolution timeframes. Strong customer advocacy
Support and collaborate with Contrivian’s 2nd and 3rd level technical teams
Understand, support and manage to Contrivian’s key SLAs
Track resolution of any hardware replacements to ensure SLAs met
Log, follow up and escalate faults with external suppliers
Requirements:
- Must reside in US (non-region specific)
- 1 to 2 years’ experience as Senior Service Desk Engineer or Team Leader
- 1 to 3 years’ experience within customer operations in Telco or large service provider
- Cisco CCNA, Network
- Customer service, Service desk or call centre support experience
- Customer focused, analytical thinker who can quickly assess and identify customer needs
- Excellent knowledge of the Internet, Internet technologies that include: PCs, TCP/IP, E-mail, Dial-up and DSL, Dedicated Access, hosting and security products
- Good level of proficiency of spoken and written English
- Able to resolve problems quickly, accurately and through to resolution / closure
- Positive, proactive, and personable
- Excellent communication skills
- Strong sense of responsibility and ownership
- Team player in multi-cultural team
Finance & Administration
We are seeking a Head of Analytics with a strong focus on managed telecom services of a recurring monthly revenue nature and the associated underlying cost structures of the recurring revenue streams. Preferably with extensive managed services experience, and specifically but not exclusively security based managed services. This experience and expertise will allow the candidate to be a key contributor in the shaping of and improving Contrivian’s gross margins. The successful candidate will be responsible for leading our team to help with identifying new revenue growth and gross margin drivers and develop strategies for analyzing large sets of data to show trends, patterns, and insights that can be used to improve our company’s gross margin and other key growth KPIs.
Responsibilities:
- Develop and implement data analytics strategies to improve gross margin performance
- Manage and mentor a small team of data analysts / data scientists
- Identify key metrics and KPIs related to gross margin, and develop dashboards and reports to track and communicate these metrics to stakeholders
- Work cross-functionally with other departments (e.g., operations, systems, network, sales operations, accounting) to identify areas of improvement and implement data-driven solutions
- Analyze large sets of data using statistical methods to identify trends, patterns, and insights that can be used to optimize gross margin
- Provide recommendations based on data insights to drive profitability and growth
- Stay up to date with the latest data analytics tools and techniques, and ensure the team is utilizing the most effective methodologies and technologies
Requirements:
- Must reside in US
- Bachelor’s or Master’s degree in Finance or Data Sciences, with the requisite complimentary telecom or media experience/data sciences experience to ensure proficiency across both disciplines.
- 10+ years of experience in data analytics, with at least 5 years of experience effectively leading teams
- Proven experience in guiding gross margin improvement for a technology company
- Strong proficiency in statistical analysis and data visualization tools – strong emphasis on SQL but Python, R, Tableau are also desirable.
- Excellent communication skills both verbal and written, and the ability to present complex data insights to non-technical stakeholders
- Strong leadership and team management skills
- Ability to work collaboratively across departments and functions.